Here you will find the answers to any question you might have on the following topics:
Process of Purchasing
Orders and Delivery
Exchanges & Returns
If in doubt, you can write us an email Info@amberneck.lt we will help you in everything you need to make the purchase.
*Orders from countries outside the EU may be subject to import charges. Payment of these charges is the sole responsibility of the customer.
2) Select the size and quantity of the product that you like and click “Add to cart”. Make sure that the size is correct.
When you want to complete your purchase, just click on “Place your order”.
4) Fill in the form with your payment and delivery data and choose your payment method. If you want that the delivery to be made to a different address, select this option when filling in the billing address.
5) If your data is validated, the order will complete successfully and you will see the confirmation of your order with its number. You will also receive this information via email.
Note: We want to show our products as close to reality as possible. However, they may be subject to variation depending on the light and the quality of the picture, on your computer monitor or other factors beyond our control.
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* Timing of the deliveries are working days. Same day dispatch before 12.00a.m Standard and Express deliveries.
Delivery Times and Costs
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In Amber Neck Family we want you to be satisfied that is why a return should be as easy as a purchase. After the 14 legal days of right to cancel your order, you have 14 Extra days to return the product if you haven’t used it yet. We suggest that you send it in the same conditions as you received it, in its original box and together with all the accessories in perfect conditions.
You have 30 days after receiving your purchase to return your order.
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