Here you will find the answers to any question you might have on the following topics:
Process of Purchasing
Orders and Delivery
Exchanges & Returns
Question Buying the products.
AnswerOur products are distributed via our shop online, where you will be able to find all the available products and sizes. However, we also distribute through partner stores where for the same web price you can see our products touch them and try them on. If in doubt, you can write us an email Info@amberneck.lt we will help you in everything you need to make the purchase.
Question How can I pay for my online purchases?
AnswerYou can pay by credit or debit card or through PayPal payment system. We use the most trusted payment gateways and use SSL to establish safe connections.
Question What is the currency of the online shop?
AnswerYour purchase is made in Euros. When you make a purchase from a country that has another currency, your credit card provider will do the change when charging the purchase to your account. The prices shown on our web page are always retail prices, with all expenses included*. *Orders from countries outside the EU may be subject to import charges. Payment of these charges is the sole responsibility of the customer.
Question How do I make the purchase online?
Answer1) Make sure the country that you logged in is the country of destination of the order. If not, you can change it on the dropdown menu at the top of our page. 2) Select the size and quantity of the product that you like and click “Add to cart”. Make sure that the size is correct. When you want to complete your purchase, just click on “Place your order”. 4) Fill in the form with your payment and delivery data and choose your payment method. If you want that the delivery to be made to a different address, select this option when filling in the billing address. 5) If your data is validated, the order will complete successfully and you will see the confirmation of your order with its number. You will also receive this information via email. Note: We want to show our products as close to reality as possible. However, they may be subject to variation depending on the light and the quality of the picture, on your computer monitor or other factors beyond our control.
Question When will I receive my order?
AnswerOnce payment has been confirmed, we will send you an email with the details of your order. See delivery chart. * Timing of the deliveries are working days. Same day dispatch before 12.00a.m Standard and Express deliveries.
Question How will I receive the order?
AnswerThe postman will carry it to your address. If you mention that your order is open or visibly damaged in any way, do not sign for it. The courier will return it to us and we will then contact you as soon as possible in order to send you a new one.
Delivery Times and Costs
Question Where can I track my order?
AnswerWhen your order leaves our warehouse, you will receive an informative email with a tracking number from the shipping company. You can track your order directly on their website.
Question Can I return Amber products?
AnswerWhen your order leaves our warehouse, you will receive an informative email with a tracking number from the shipping company. You can track your order directly on thei In Amber Neck Family we want you to be satisfied that is why a return should be as easy as a purchase. After the 14 legal days of right to cancel your order, you have 14 Extra days to return the product if you haven’t used it yet. We suggest that you send it in the same conditions as you received it, in its original box and together with all the accessories in perfect conditions. You have 30 days after receiving your purchase to return your order.